IVR PHONE SYSTEM REF CHART
company name - phone number - steps to find a human

 banks 
Astoria Federal Savings - 800-ASTORIA - When you hear the womans voice press zero. Will transfer right away to a human.
Bank of America - 800-900-9000 - "Hit zero twice, after menu choices play"
Bank One - 877-226-5663 - Press 0 thru the options to get a live person
Chase - 800-CHASE24 - "Hit five, pause, then hit one, four, star, zero"
CIBC - 800-465-2422 - "Enter card# and pin, then press 0"
CitiBank - 800-374-9700 - Zero
Commerce Bank - 800-YES-2000 - "touch ""0"" anytime after the computer answers"
MBNA - 800-421-2110 - "press ""0"" twice when menu begins"
Sovereign Bank - 800-SOV-BANK - personal banking: 1 for english 1 for personal banking 3 then enter social number then # then passcode then # then hit 0 (between 1 and 3 times)
Sun Trust Banks - 404-588-7815 - Yes
US Bank - 800-USBANKS - Press 0 twice
Wachovia - 800-922-1800 - accounts personal banking
Washington Mutual - 800-756-8000 - At any time after the announcement(s) start press 'O'.
Wells Fargo - 800-869-3557 - Zero

 cell 
AT&T Wireless - 800-888-7600 - No easy escape
Cellular One - 888-910-9191 - "press 4, say ""agent"", then #"
Cingular - 800-331-0500 - "For faster service, press the option that you are looking to close your account,  You get the same ppl but an immediate answer"
Cricket - 800-274-2538 - "Press 3, 1, then 3 again."
Nextel - 800-639-6111 - "Press ""0"" five times"
Sprint PCS - 888-788-5001 - "Zero twice, then say ""agent"""
T-Mobile - 800-937-8997 - Enter your phone number
Verizon Wireless - 800-922-0204 - dial # then double zero

 credit 
American Express - 800-528-4800 - "Hit zero, pound, three times over (ignore prompts that it's an invalid entry)"
Discover - 800-347-2683 - Yes
MasterCard - 800-MC-ASSIST - Hit zero three times (once on each menu)
MBNA - 800-421-2110 - "press ""0"" twice when menu starts"
Visa - 800-847-2911 - Hit zero three times (ignore prompts saying that it's an invalid entry)
 insurance, ,, ,
Aetna - 800-537-9384 - "2, then say ""operator"" (check this)"
Aetna - 800-680-3566 - Hit * then zero anytime
CIGNA - 800-516-2898 - REGARDING A BILL

 pc 
AOL - 888-346-3704 - 0
Apple - 800-275-2273 - "Zero three times; if virtual rep answers, say ""operator"""
Compaq - 800-652-6672 - No easy escape
Dell - 888-560-8324 - Hit zero twice
Dell Customer Service - 800-624-9897 - "option 1, xt 7266966, option 1, option 4, option 4"
Earthlink - 888-earthlink - 0 sometimes works!
Epson - 800-922-8911 - yes
Gateway - 800-846-2301 - "Hit zero, pound"
HP - 800-474-6836 - "Say ""agent"""
HP - 888-560-8324 - Hit zero twice
IBM - 800-IBM-4YOU - You go into a hold queue immediately
Symantec - 800-441-7234 - Subscription Services

 retail 
Amazon.com - 800-201-7575 - Direct to human
Best Buy - 800-365-0292 - sales
Best Buy - any local store - "wait for extension prompt (sometimes must press 4), then ext. 2021"
Eckerd - 800-eckerd - "press 0 for pharmacy, 8* for manager"
KMart - Local - Press 0
Lowes Home Centers - All local numbers - hit 0 for customer service or #450 for commercial sales
Target - Local call - "Press ""0"" during greeting."
Wal-Mart - 800-546-1897 - press 0
Walgreens - local pharmacies - press 0 to speak to a pharmacy employee

 shipping 
FedEx - 888-GO-FEDEX - hit 0 during msg.
FedEx - 888-GO-FEDEX - "say ""REP"" during the message"
UPS - 800-pick-ups - yes
 telco, ,, ,
AT&T - 800-222-0300 - ..
BellSouth - 877.678.2355 - "Press ""*"" then ""0"""
SBC - 800-585-7928 - "Again, an (intelligent, this time) IVR wants YOUR phone number first."
Verizon On Line - 800 567 6789 - "Say ""I don't know it"" then ""technician"""

 travel 
American Airlines - 800-433-7300 - "Press zero twice, then say ""agent"""
Amtrak - 800-872-7245 - "Zero or say ""agent"""
Continental - 800-523-3273 - "Three Delta 800-221-1212 Zero then say ""operator"""
Delta - 800-221-1212 - "say ""agent"" four times - every time it asks for a response from you"
Kayak.com - 203 899-3120 - 0
Northwest - 800-225-2525 - "Star, zero, after initial greeting"
Southwest - 800-435-9792 - Calls answered by operator; during busy times you might have to hold
United - 800-864-8331 - Say nothing (but you have to listen through lots of menus)
US Airways - 800-428-4322 - "Hit four after initial greeting, then hit one to connect."

 tv 
Comcast - 800-266-2278 - "Customer service, but an IVR wants your number first."
Dish Network - 800-333-3474 - "press ""0"" during menu"

Tone Based IVR - 800-555-1212 - Most tone based system go straight to agent if no keys are pressed (backwards compatibility with pulse dialers)